Refunds & cancellation
Last updated 9 October 2026 · covers netmap · checkout payments processed by Paddle · suite policy at uplink.show/refunds
netmap's paid plans are subscriptions from Uplink, a software studio run by one person (Noah Abrams). This page is the refund and cancellation policy. For netmap purchases made at checkout, payments and refunds run through our payment partner, Paddle.com, the merchant of record — a charge reads as Paddle on your statement, and refunds are issued by Paddle back to the original payment method.
The short version
- Try before you pay. netmap has a 7-day full-feature trial, one per computer and per account, that you start from the app, and after it netmap keeps working as a free demo, so you can evaluate netmap without spending anything.
- Cancel anytime. Cancelling stops the next renewal. Your paid features keep working through the end of the period you've already paid for.
- 14-day refunds, no questions. Any charge is refundable in full for 14 days — first payment or renewal — with no reason required and nothing to prove.
- Card details never touch Uplink — at checkout, Paddle handles the payment and any refund.
01Try before you pay
netmap has a 7-day trial with every feature unlocked, one per computer and per account, that you start from the app, and after that it keeps running as a free demo — so you can build real paperwork and export it (watermarked) before deciding to subscribe. The trial is the test drive, and the 14-day refund below is there regardless.
02Cancelling a subscription
You can cancel any time by emailing support@netmap.show, or from your account page. Cancelling stops the next renewal — you're not charged again. Your paid features stay active through the end of the period you've already paid for, then the license returns to the free demo. Cancelling on its own doesn't refund the current period — if you want both, say so and you get both (below).
03Refunds
Any charge is refundable in full for 14 days. That covers your first payment and every renewal after it. You do not have to explain why, you do not have to show a fault, and it does not matter how much you used netmap in the meantime. Ask inside the window and the money goes back. A refund ends what that charge paid for; on its own it doesn't stop the next renewal, so say if you want both.
There are no exceptions to this and no conditions on it. If a sentence anywhere else on this site or in the EULA appears to narrow it, this page wins.
To request a refund, email support@netmap.show from the address on the account. That is the whole process — you can also ask Paddle directly using the receipt they emailed you. Refunds on checkout purchases go back to your original payment method through Paddle and usually land within a few business days, depending on your bank; an order invoiced directly is refunded by Uplink.
04Who processes the payment
Paddle.com is the merchant of record for netmap plans bought at checkout: they handle the checkout, the receipt, sales tax and VAT, and any refund. Paddle's own buyer terms also apply to the transaction, and you can reach their buyer support for billing questions.
05Contact
Refunds and cancellations: support@netmap.show. Anything legal: legal@uplink.show. A real person — the one who builds netmap — reads both.